They did PDR and one small piece of body work on back corner where a huge piece of hail hit it. My truck and home sustained major Hail damage in North Fort Worth on 4/28/21. So bad, not only did my house take a beating (family room window broken) it completely pummeled my Ram 1500. So much so that it shattered my passenger side mirror!
I read reviews prior to choosing Dent Mavericks via Matt Hoggard. They are on my insurance as a preferred shop so I felt comfortable if in the end something wasn't right, Progressive would make it right. I went through talking with a lot of shops, my lien holder and was so frustrated back in May/June I gave up so I could focus on the house. Some shops wanted to cut my roof off the truck! NO WAY was I doing that!
Finally, I called and spoke with Matt regarding how they do business. From the first conversation with him to Josh, Ramzi, Ron and everyone it was nothing but professional. Are they perfect; pretty darn close! What stood out to me was how they handled my questions. That was very important to me. They made me feel like I was the ONLY customer. They put me in a loaner truck; because I had a truck. All I had to do was call and I got answers during the process.
Long story short...my truck looks AMAZING and brand new!! PLUS...they didn't cut the roof. We talked things through, and they guided me during the process: i.e. a huge hail dent on the rear corner of the driver's side bed looked like someone took a ball hammer and hit it. PDR just couldn't fix it so Josh talked me through my options. They fixed it and you would never be able to tell anything was wrong. During this time I was never made to feel like I was imposing or being silly about my request or the damage.
On top of all this, they came from Dallas to North Fort Worth, pickup up my truck and then returned it. So simple!
My expectations were simple:
I hoped my truck to look like it did prior to the hail storm: it looks incredible now
I expected to be treated with courtesy and respect: I was
I expected not to have my roof cut off---so much so that I insisted if it couldn’t be I would just keep the dents in the roof.
I expected a rental or loaner to get me around: I got one and it was a truck too.
I expected it to take more than a week to fix, which required parts like the passenger mirror and things are delayed on deliveries in the USA right now; besides if it took longer- they provided me with a vehicle.
As a bonus, they detailed my truck. Honestly, I looked it over, in the sun and there was not one dent left! I was shocked to say the least. I never expected the roof to look as great as it did. I felt like a kid on Christmas morning I was so happy! It looks so good that I didn’t even want to drive it for fear of messing up the detail they did. This experience surpassed my expectations by miles!!
If my vehicle were hit again with hail, I would totally hands down use their shop. No hesitation at all. Read my other reviews and you’ll see I tell it like it is…